Frequently Asked Questions

Everything you need to know about your Incase shopping experience.

How can I track my order?

Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your shipment's progress in real-time.

What is your return policy for fashion items?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings and undergarments are final sale.

Do you offer international shipping?

Yes, Incase ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.

Are your materials sustainably sourced?

At Incase, we are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we vet all our suppliers for fair labor practices.